1. Send Your Cleaning Request
Fill in the booking form on our website or call us directly.
To help us estimate time and cost accurately, please include:
- Apartment size and number of rooms
- Type of cleaning needed (standard, after-party, post-renovation, etc.)
- Special requests (e.g. window cleaning, inside appliances)
- Any problematic areas that need extra care
2.Optional: On-Site Inspection for Complex Cases
For homes with special conditions — such as post-renovation, after a large event, or with specific surfaces or stains — we can arrange a free on-site visit before the cleaning day.
This helps us:
- Better understand the scope of work
- Choose the right equipment and cleaning products
- Give you a more accurate estimate in terms of time and cost
3.We Call to Confirm Details
After receiving your request, we’ll call you (usually within a few hours or the next morning) to:
- Confirm the details
- Ask any follow-up questions
- Schedule the cleaning day and time
If we can’t reach you by phone, we’ll follow up via email or SMS.
4. We Prepare and Schedule Your Cleaning
Your booking is added to our system. We:
- Brief the cleaning team with all details
- Arrange access to your apartment (address, door code, etc.)
- Prepare all necessary tools, equipment, and cleaning liquids
- Note any special preferences or requests
5. Reminder Notification
You’ll receive a reminder one day in advance to confirm that everything is in order and both you and our team are ready for the cleaning
6. We Perform the Cleaning
Our professional team arrives on time and completes the work according to your preferences. We always focus on quality, respect your space, and work efficiently.
7. Review the Cleaning
After cleaning, you can review the results:
- If you’re home, we can do a quick walkthrough together
- If you’re not home, you can inspect it later and let us know if anything needs follow-up
8. We Address Any Follow-Up Needs
If you have any concerns or additional requests, just reach out. We take all feedback seriously and will make sure everything meets your expectations
9. Enjoy Your Clean Home
Take a deep breath and relax — your home is fresh, clean, and ready to enjoy.
10. Invoicing and Payment
One-time cleanings: Invoice is sent immediately after the cleaning
Recurring services: Invoices are sent after each visit or monthly, depending on our agreement